Terms and Conditions
Last updated: July 2025
1. Introduction
These terms and conditions govern your use of the MRL Signs and Vehicle Graphics website ("the Website") and the services provided by MRL Signs and Vehicle Graphics ("we", "our", or "us"). By accessing our Website and using our services, you agree to be bound by these terms and conditions. Please read them carefully before proceeding.
2. Services
MRL Signs and Vehicle Graphics provides various signage and vehicle graphic services including but not limited to:
- Professional sign making
- Van graphics and lettering
- Fleet branding and vehicle graphics
- Vehicle wrapping services
- Safety chevrons and markings
- Tanker graphics and hazard markings
3. Quotations and Orders
3.1. All quotations provided by us are valid for 30 days from the date of issue unless otherwise stated.
3.2. Orders are only confirmed once we have received written confirmation and any required deposit payment.
3.3. We reserve the right to refuse any order without giving reason.
3.4. Any changes to orders must be made in writing and may incur additional charges.
3.5. Cancellations may be subject to charges to cover costs already incurred.
4. Design and Approval
4.1. All designs will be submitted to you for approval before production begins.
4.2. You are responsible for checking all designs for accuracy, including spelling, contact details, and visual elements.
4.3. Once designs are approved, any subsequent changes may incur additional charges.
4.4. We reserve the right to use photographs of completed work for promotional purposes unless specifically requested not to do so in writing.
5. Payment Terms
5.1. A deposit may be required before work commences, with the balance due upon completion unless otherwise agreed.
5.2. For new customers, payment in full may be required before delivery or installation.
5.3. Payment methods accepted include bank transfer, credit/debit card, or cash.
5.4. We reserve the right to charge interest on overdue accounts at 8% above the Bank of England base rate.
5.5. All goods remain the property of MRL Signs and Vehicle Graphics until paid for in full.
6. Delivery and Installation
6.1. Delivery and installation dates are estimates and not guaranteed.
6.2. We will make every effort to meet agreed timescales but cannot be held responsible for delays due to circumstances beyond our control.
6.3. Risk in goods passes to you upon delivery.
6.4. You are responsible for ensuring suitable access for installation and that all necessary permissions have been obtained.
6.5. Additional charges may apply if installation cannot proceed due to site conditions or lack of access.
7. Warranties and Liability
7.1. We warrant that our products will be free from material defects for a period of 12 months from installation.
7.2. This warranty does not cover damage caused by accident, misuse, neglect, or normal wear and tear.
7.3. Vehicle graphics and wraps require proper care and maintenance. We provide care instructions and cannot be held responsible for damage resulting from improper care.
7.4. Our liability is limited to the replacement or repair of defective products and shall not exceed the original purchase price.
7.5. We are not liable for any indirect, consequential, or economic losses arising from our products or services.
7.6. For safety markings and hazard signage, while we ensure compliance with relevant standards, you remain responsible for ensuring your vehicles meet all legal requirements.
8. Intellectual Property
8.1. All intellectual property rights in designs created by us remain our property unless specifically assigned in writing.
8.2. You warrant that any designs, logos, or content you provide to us do not infringe any third-party intellectual property rights.
8.3. You agree to indemnify us against any claims, costs, or damages arising from our use of materials you provide.
9. Website Use
9.1. The content of our Website is for general information and use only.
9.2. We endeavor to keep the Website up to date and accurate, but make no representations or warranties about its completeness, accuracy, reliability, suitability, or availability.
9.3. Your use of any information or materials on the Website is entirely at your own risk, and we shall not be liable for any loss or damage arising from your use of the Website.
9.4. Unauthorized use of this Website may give rise to a claim for damages and/or be a criminal offense.
10. Privacy and Data Protection
10.1. We are committed to protecting your privacy and complying with data protection legislation.
10.2. Any personal information you provide will only be used in accordance with our Privacy Policy.
10.3. We may use your contact details to send you information about our products and services unless you opt out.
11. Force Majeure
We shall not be liable for any delay or failure to perform our obligations if such delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, breakdown of plant or machinery, or shortage or unavailability of materials from a natural source of supply.
12. Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.
13. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Changes will be posted on the Website and will be effective immediately upon posting. Your continued use of our services after any changes indicates your acceptance of the new terms.
14. Contact Information
If you have any questions about these terms and conditions, please contact us through the contact details provided on our Website.