Privacy Policy

1. Introduction

MRL Signs and Vehicle Graphics ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

When you contact us, request a quote, or place an order, we may collect:

• Name and job title
• Contact information including email address, phone number, and business address
• Company details including business name and registration information
• Payment information (we do not store complete credit card details)
• Vehicle information (for vehicle graphics services)

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referral source
• Length of visit, page views, and website navigation paths
• Information about the timing, frequency, and pattern of your website use

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services and fulfill our contractual obligations
• To communicate with you about your enquiries, orders, or services
• To provide you with information about other services we offer that are similar to those you have already purchased or enquired about (you may opt out of this at any time)
• To improve our website and services
• To process payments and prevent fraudulent transactions
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate interests, such as managing our business, providing our services, and marketing our services, provided that these interests are not overridden by your rights and freedoms.
• Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: You have given consent to the processing of your personal data for one or more specific purposes.

5. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

6. Data Sharing and Disclosure

We may share your personal information with:

• Service providers who provide IT, system administration, and platform services
• Professional advisers including lawyers, bankers, auditors, and insurers
• HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

11. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on this website.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may notify you of significant changes to this privacy policy by email.

13. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

MRL Signs and Vehicle Graphics
Email: info@mrlsigns.co.uk
Phone: 01709 123456

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).